Steps to Help When Looking for a Provider​

Finding someone to help with your mental well-being can be a daunting process.  Here are a few simple tips to make the process easier for you.

Step 1: Think About Why You’re Looking

People have many different reasons to consult a mental health professional. Are you looking for someone who is licensed to prescribe medication? Or are you looking primarily for someone to talk to?

Most people treating a mental health condition have at least two separate professionals, one focusing on medication (the biological side) and the other focusing on emotional or behavioral therapies (the mind side). Here are some things to think about:

If you haven’t talked to a physician yet, you should see one for a physical exam. Many illnesses can cause symptoms similar to mental illness. Even if you don’t think your condition will require medical treatment, tell a doctor about your symptoms and get a diagnosis.

If you have a mental health condition that may benefit from medication, you should probably consult a mental health specialist, such as a psychiatrist, rather than relying on a primary care doctor. Primary care doctors are important allies in managing your “big picture” health, but a specialist has had more experience treating conditions like yours.

If you’re seeking help with emotions, behaviors and thinking patterns, you should locate a therapist or counselor. Like doctors, therapists and counselors have specialties, so you can find one who knows about your specific condition.

If you must wait for an appointment, you can start using other support resources in the meantime. Click here to see a list of local peer support groups that are available for free.

Step 2: Gather Provider Information

If you have health insurance, start by calling your insurer’s information number. Ask for phone numbers of professionals in your area who accept your insurance plan. Try to get at least three names and numbers, just in case. This is also a good time to ask for clarification of your insurance benefits. Here are some questions you might ask:

Can you make a direct appointment with a psychiatrist, or do you need to see a primary care doctor first for a referral?

How does your plan cover visits to therapists? Therapy coverage can vary greatly between insurance plans.

If you need help with a specific condition such as addiction or an eating disorder, ask for doctors with the subspecialty you need.

If you don’t have health insurance, Mental Health America of Hendricks County maintains a list of current care providers, groups, and programs for all ages in the Hendricks County area. This comprehensive list can be found here.

Step 3: Make the Call

If you find you’re reluctant to call, ask a friend or family member to call for you. Make an appointment. If it’s your first time seeking a diagnosis, tell the person on the phone so that they can block out enough time for a good conversation.

If you’re told that new patients have to wait many months for an appointment, it would be wise to make an appointment anyway. Then call the second and third numbers on your list. You can always cancel your first appointment if you find someone who can help you sooner.

Another way to get an appointment sooner is to join the waiting list for cancellations. If another patient cancels at the last minute, you may get an appointment earlier than you expected.

If you feel you can’t wait weeks or months for help, see your primary care doctor as soon as possible to get treatments and support to tide you over until you have your team assembled. And if you’re in an emergency or crisis situation, please go immediately to a hospital emergency room.

Step 4: Ask Questions

In your first visit with a doctor or therapist, you’re seeking advice but you’re also “shopping around.” It’s reasonable to ask questions. Be honest about the fact that you’re looking for someone you can work with long-term. Here are some questions you might want to think about or ask:

Do you feel comfortable with this person? Even if this person has a good reputation or a high level of education, the most important thing is whether you can work well together. What “vibe” do you get? The personal questions a mental health professional asks may make you uncomfortable sometimes, but the person shouldn’t make you uncomfortable. You should feel that this person is on your side.

How much education and professional experience does this person have?

Has this person worked with people similar to me? For how long?

How will you work together to establish goals and evaluate your progress?

What can you expect if you work together? How often will you meet and how hard will it be to get an appointment? Can you call on the phone or email between appointments? What kind of improvements can you expect to see?

If you’re concerned about your ability to meet insurance co-pays or deductibles, bring it up now rather than later. Ask if you can pay on a sliding scale or at a discount. Doctors and therapists would like to know ahead of time if these problems might arise because it’s important to continue treatment without interruption.

Step 5: Build A Relationship

Sometimes the first person you visit might not “feel right” or lack experience with your mental health condition. Move on to the next phone number on your list and keep looking.

Remember that you’re recruiting team members who can help you with your treatment long-term. With a little persistence, you’ll find people who will listen to you, take your perspective into consideration and work with you to improve your sense of well-being.